Privacy policy.

Privacy Policy

Welcome to Element Fitness ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. We believe in transparency and want you to feel confident about the privacy and security of your information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, www.elementfitnesslondon.com (the "Site") at our facilities, or in any other context.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Site.

Element Fitness values your trust and is dedicated to safeguarding your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regarding your information.

Summary

  • We only request personal information when it is essential for providing services at Element Fitness or its affiliated companies (Aether Space).

  • We do not sell your personal information to third parties.

  • Individual Element Fitness franchisees may collect personal information independently and are governed by their own privacy policies.

  • You have several privacy rights under EU, UK, US, and Australian law. Details on how to exercise these rights are outlined in Section VI (Your Privacy Rights).

  • Element Fitness is committed to protecting your privacy. We only collect personal information when necessary to deliver a service, with your knowledge and consent. We also inform you why we are collecting it and how it will be used.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us, including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information

  • Account username and password

  • Health information (if voluntarily provided for specific services)

b. Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

  • IP address

  • Browser type

  • Operating system

  • Pages visited on our Site

  • Time and date of visits

  • Referral source

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our Site. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

  • Providing Services: To provide you with the gym services and products you request, including class schedules, memberships, and personalised fitness plans.

  • Communication: To communicate with you, including sending you promotional materials, newsletters, and updates on our services.

  • Customer Support: To respond to your inquiries, resolve issues, and improve our customer support.

  • Personalisation: To personalise your experience on our Site, including tailoring content and advertisements to your interests.

  • Security: To ensure the security and integrity of our Site and services.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

  • Marketing: We use third-party platforms such as Meta (Facebook and Instagram) to reach our audience and promote our services.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or providing services to you.

  • Legal Requirements: We may disclose your information if required by law or in response to a legal process, such as a court order or subpoena.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  • Marketing Partners: We may share information with third-party marketing partners, including Meta (Facebook and Instagram), to deliver personalised content and advertisements.

  • Affiliated Companies (Aether Space): We may share your personal information with our sister company, Aether Space, to offer you exclusive discounts on classes and memberships and to enhance your overall experience. Rest assured, we only share information necessary to provide these benefits, and you can opt out at any time.

4. Security of Your Information

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Choices

a. Access and Correction

You have the right to access and correct your personal information. You may do so by logging into your account or contacting us directly.

b. Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly at info@elementfitnesslondon.com.

c. Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those third parties.

7. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Element Fitness
1 Estreham Road
SW16 6DR
London, United Kingdom
www.elementfitnesslondon.com
info@elementfitnesslondon.com

This Privacy Policy was last updated on 24/08/2024.