TERMS & CONDITIONS

All services purchased from Element Fitness must be preceded by the applicant acknowledging, by way of completing a health and safety form, that s/he has no physical limitations preventing her/him from participation.

Any participant under the age of 18 years must have written consent or be accompanied by a parent or guardian.  

All participants release Element Fitness, its owners, coaches, directors, and all employees of all liability regarding 1) any injury to self or child being accompanied to a class; 2) any loss or damage to personal property. Element Fitness and its coaches cannot be held responsible for any accident or injury experienced while following our online classes or events.

REFUND & CANCELLATION POLICY

Group Classes:

Cancellation of bookings or missed sessions (“no-shows”): a minimum of 12 hours’ notice is required for all group class bookings. Any cancellation made after this time and any no-show will forfeit the class credit if using class packs or be charged a £5 late-cancel fee if the participant is an unlimited member.

Any early cancellation made (i.e. more than 12 hours’ notice) will receive the class credit back onto your user account.

Late cancellation is permitted where that participant is not able to attend for medical reasons.

Cancellation of a class by Element Fitness: in the event that a class is cancelled by Element Fitness, any credit used will be returned to the participant’s account or a full refund for that single session will be issued.

Small Group PT Sessions:

All monthly unlimited members may book into our small-group PT (SPT) sessions at weekends. These sessions may not be exchanged for any other service or credit.

Cancellation of bookings or missed sessions (“no-shows”): a minimum of 24 hours’ notice is required for all SPT session bookings. In the event of repeat late cancels of SPT the participant may lose their right to book those sessions.

Late cancellation is permitted where that participant is not able to attend for medical reasons.

Workshops:

Cancellation of workshop bookings: a minimum of 24 hours’ notice is required for a full refund of the price paid or the credit used. 

Late cancellation: if you cancel within 24 hours of workshop no refund will be available and unlimited members will be liable to a £10 cancellation fee if attending a workshop included in their membership; however, you may pass on your booking to another client (written notification of such an amendment is required at least 24 hours before the event). 

Late cancellation is permitted where that participant is not able to attend for medical reasons. In certain circumstances, a doctor’s note confirming that the student is not permitted to participate may be required before a full refund may be issued.

Cancellation of a workshop by Element Fitness: in the event that a workshop is cancelled by Element Fitness, a full refund will be issued or the option to transfer the booking to another event or class credit of equal value.

Membership Contracts:

Minimum one-month commitment, except where otherwise indicated such as three-months rolling contracts or annual memberships. Terms and conditions of such offers shall be indicated at the time of purchase and shall supersede this defined minimum term.

A minimum of 20 days’ notice of cancellation is required before your next payment via email to info@elementfitnesslondon.com.

Early cancellation of a contract with a specified minimum term of more than one month (e.g. 3-month minimum term membership offer in a sale) is subject to a £50 cancellation fee.

Memberships can be paused for a combined total of up to 6 weeks per year (or two weeks per three month period of a three-month rolling membership) unless where otherwise indicated at the time of purchase.

All memberships are non-transferable and non-refundable once activated.

CLASS CREDIT VALIDITY

All ten-class packs are valid for two months from the date of activation unless otherwise indicated. Class packs are non-refundable once activated and cannot be extended except in the case of injury or illness (a doctor’s note may be required).

In the event of Government-mandated closure or restrictions, class packs may be frozen or extended at no additional cost for the duration of closure or alternatively transferred for use in our online classes.  

COMMUNITY GUIDELINES

When you join us for a class, whether in person or online, you are joining a community and we kindly ask that you respect it as such. We ask that you treat your coaches, fellow participants, and all other users of the space – either in person or online - with respect and kindness. Any failure to adhere to these guidelines may result in ther termination of your membership.

Please be on time

Please arrive on time for any class, PT, or SPT session booked. This is for your own safety as well as the benefit of all those using the space with you. Any participant arriving no more than 5 minutes late for a session may in some circumstances still be admitted with the approval of the coach and providing any warm-up has not been missed; any participant arriving more than 5 minutes late for a session shall not be admitted to the session and shall forfeit any credit used.

Please respect the safety of everyone in the space

We ask that you follow any guidance set out by your coach with regards to your safety and that of others using our gym equipment. Please also adhere to any requests set out relating to the cleaning of equipment used before putting anything back where you found it.

You are responsible for your own belongings

Any belongings stored at Element Fitness are at your own risk. Any items left behind will be kept in lost property for up to one month, after which time they may be given to charity if unclaimed.

Anyone deemed to be in breach of these rules of social conduct may be prevented from attending future classes and may have any membership terminated.  

These terms and conditions may change from time to time.